FAQs

  • While we do restock items occasionally, many of our garments are limited editions and won't be replenished once sold out. We strive to ensure everyone can find their desired style and size. To stay informed about restocks and new releases, we recommend subscribing to our mailing list.

    If there's a specific item you're eagerly waiting for, please reach out to us at chat@shelteredanimals.com.au, and we'll do our best to assist you.

  • While we do restock items occasionally, many of our garments are limited editions and won't be replenished once sold out. We strive to ensure everyone can find their desired style and size. To stay informed about restocks and new releases, we recommend subscribing to our mailing list.

    If there's a specific item you're eagerly waiting for, please reach out to us at
    chat@shelteredanimals.com.au, and we'll do our best to assist you.

  • Once your order leaves our warehouse, you'll receive a shipping confirmation email. Shortly after, you'll receive a second email containing your tracking number once your package is processed with Australia Post. If you have any concerns or questions about
    tracking your order, please don't hesitate to reach out to us.

  • Yes, absolutely! However please read our refunds and exchanges policy before doing so.